The technology requirements below are required for students in the RN to BSN track and BSN track. All students are expected to have basic skills using Microsoft Office, including Word and PowerPoint; email; saving attachments, and transferring files. Internet access is required to participate in online components for RN to BSN courses. All students will be issued a BSMCON email account once accepted into the program.

Technical Requirements

Essential Rules of Netiquette

Blackboard Accessibility

Student Support Guide

Technical Support

Students seeking assistance with email, password issues and connect care will use a new system called Symphony (the email mailbox for the eISSC is no longer in use). Students may use the existing telephone line, 1-866-809-9259, or use the following directions to access Symphony:

  1. Open your web browser and navigate to
  2. Enter your ADS username, starting with ADS\
  3. Example: ADS\jasmith
  4. Enter your ADS password
  5. Select "Sign In"

For 24/7 Blackboard Support call 804-340-7914 or send an email to

Microsoft Office 365

  • You now have free access to a variety of Microsoft Office online apps like Word, Excel, PowerPoint, OneNote, Sway, OneDrive (data storage) by using your student email address. 
  • Go to Quick links and select Microsoft 365 to log in and use your email address (or for RN-BSN students use your Personal email) as your user name and enter the temporary password (valid for 90 days) which was forwarded to you shortly after Orientation.  
  • If you have not accessed this resource within the 90 day period, go to the log-in page (see link) and select “reset password.”  A new temporary password will be generated and forwarded to your .edu email.
  • For 24/7 Support call 804-340-7914 or send an email to

The Office of Student Services assists students with disabilities in obtaining appropriate academic adjustments during the course of their studies at the College of Nursing. If a student believes that he or she may need and wants such an academic adjustment, the student should contact the office of Student Success at (804) 627-5303. The College seeks to comply with all applicable laws, including Section II of the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973 and state and local requirements regarding students and applicants with disabilities. The College provides appropriate academic adjustments as necessary to ensure that it does not discriminate on the basis of disability.